Refunds & cancellations
Last updated: 27 September 2026
The short version
- Plans are paid in advance and never renew by themselves, so there's nothing to cancel. A plan simply ends on its end date.
- Try Sesi first: every family gets a free trial before paying.
- Once a plan has started, it isn't refundable, except in the cases below.
- Refunds go back to the way you paid, usually within 5 to 7 working days.
Cancelling
- You never need to cancel a renewal, because we never charge you again without you choosing to.
- You can stop using Sesi at any time. Your plan stays active until its end date.
- You can delete your account in grown-up settings → Delete my account. Deleting ends any remaining plan time.
When you get a refund
- The grown-up card check (a small charge, such as US$1, in some countries before the free trial) is refunded automatically, straight away.
- A price for another country: if the India price is paid with a card or method from outside India, the payment is refunded automatically and no plan is given.
- A mistake on our side: for example you were charged twice, or you paid and the plan didn't start. Write to us and we'll refund the extra payment in full.
- Where the law gives you a right to a refund.
When we can't refund
- A plan or extra time that has already started, including unused days or minutes.
- Changing your mind after a plan starts. That's why the free trial comes first.
- An account closed because it broke our Terms.
Upgrading instead
If you'd like more Sesi time, you don't lose what you paid: upgrading takes the unused part of your current plan off the new plan's price.
How to ask, and how long it takes
Email hello@sesiai.in from your Sesi account's email, with the payment ID from your Razorpay receipt (it starts with pay_). We reply within 2 working days. Approved refunds are sent through Razorpay to the original payment method, and usually reach you within 5 to 7 working days, depending on your bank.